Privacy Policy

EtiqKate — Kateryna Lysenko · Vevey, Switzerland · Last updated: May 2026

This policy is written in plain language intentionally. It explains clearly what data EtiqKate collects, why, and how it is handled. If you have any questions, please contact me directly.

1. Who I am

EtiqKate is a sole practitioner etiquette consultancy operated by Kateryna Lysenko, based in Vevey, Switzerland. I work with individual clients, groups, and organisations — online and in person, including speaking engagements and invited teaching.

For the purposes of data protection law — including the Swiss Federal Act on Data Protection (nDSG) and, where applicable, the EU General Data Protection Regulation (GDPR) — I am the data controller responsible for your personal data.

Contact: kateryna@etiqkate.com

2. What data I collect

I collect only the information necessary to provide my services. This includes:

Booking and contact data

• Your name and email address, collected when you book an Introductory Call via Calendly
• Any information you choose to share by email

Client questionnaire data

Before we begin working together, I ask you to complete a questionnaire. Depending on the programme, this may include:

• Your professional background, role, and work environment
• The social or professional situations you find challenging
• Your goals and what you would like to change or develop
• Cultural background and languages spoken
• For the Social Relaunch — Switzerland: dietary requirements, allergies, and any physical considerations relevant to planning your stay

Some of this information — particularly dietary requirements, health-related considerations, and personal anxieties — may constitute sensitive personal data. I treat all questionnaire responses with the highest level of confidentiality.

Website analytics data

• If you visit my website, anonymised usage data may be collected via Google Analytics (pages visited, time spent, browser type). This data does not identify you personally.

3. Why I collect it

I collect and use your data for the following purposes:

• To schedule and confirm your Introductory Call via Calendly
• To understand your background, goals, and needs before our sessions begin
• To design a programme tailored specifically to you
• To keep a record of our work together for the duration of our professional relationship
• To improve the quality of my services over time (anonymised, aggregate website data only)

I do not use your data for marketing, automated profiling, or any purpose beyond the delivery of my services to you.

4. Legal basis for processing

Under Swiss data protection law (nDSG) and the GDPR, I rely on the following legal bases:

• Contract performance — processing your booking data and questionnaire responses is necessary to provide the service you have requested.
• Legitimate interests — maintaining a record of our work together for the duration of our professional relationship and for up to 10 years thereafter, in case you wish to return for further sessions.
• Consent — for any sensitive personal data (such as health or dietary information) collected in the Swiss Immersive questionnaire. You may withdraw this consent at any time by contacting me directly.

5. How I store your data

Your data is stored in the following places:

• Calendly — booking information is stored on Calendly's servers. Calendly is a US-based service that complies with applicable data protection standards. You can read their privacy policy at calendly.com/privacy.
• My personal computer — questionnaire responses and session notes are stored locally in a password-protected document.
• Google Analytics — anonymised website usage data is stored by Google. You can opt out of Google Analytics tracking via your browser settings or by using the Google Analytics opt-out browser add-on.

I do not store your data in any shared cloud environment or pass it to third parties, with the exception of the services listed above which are necessary to operate my practice.

6. How long I keep your data

I retain client data — including questionnaire responses and session notes — for up to 10 years from the date of our last session. This allows me to provide continuity of service if you return for further work in the future.

After 10 years, your data will be permanently deleted from all systems.

You may request deletion of your data at any time before this period ends. See Section 8 for how to do this.

7. Who has access to your data

Your data is handled by me personally. The only third party with any access to my systems is the person responsible for my website's technical security and maintenance. They operate under a strict confidentiality agreement and do not have access to client data.

I do not sell, share, or disclose your personal data to any other third party, under any circumstances.

8. Your rights

Under Swiss data protection law and the GDPR, you have the following rights:

• Right of access — you may request a copy of the personal data I hold about you.
• Right to rectification — you may ask me to correct any inaccurate data.
• Right to erasure — you may ask me to delete your data. I will comply unless I am required by law to retain it.
• Right to restriction — you may ask me to limit how I use your data while a request is being resolved.
• Right to data portability — you may request your data in a portable format.
• Right to withdraw consent — where processing is based on your consent (such as sensitive personal data), you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact me at: kateryna@etiqkate.com

I will respond within 30 days.

9. Cookies

My website uses cookies in the following ways:

• Essential cookies — necessary for the website to function correctly. These cannot be disabled.
• Analytics cookies — used by Google Analytics to collect anonymised information about how visitors use the site. These are only set with your consent, which you can manage via the cookie banner on my website.

You can manage or disable cookies at any time through your browser settings. Disabling analytics cookies will not affect your ability to use the website.

10. Complaints

If you have a concern about how I handle your personal data, please contact me first at kateryna@etiqkate.com and I will do my best to resolve it.

If you are not satisfied with my response, you have the right to lodge a complaint with the relevant supervisory authority:

• Switzerland: Federal Data Protection and Information Commissioner (FDPIC) — www.edoeb.admin.ch
• European Union: the data protection authority in your country of residence

11. Changes to this policy

I may update this policy from time to time to reflect changes in my practice or applicable law. The current version will always be available on my website. The date at the top of this page indicates when it was last updated.